Wilkes+email+-+Tech+Help+Info

21Sept11 =New Password Reset Utility=

Forget your password? Account locked?Now you have the ability to reset or change your password without having to pre-enroll in the system. Just go to the following address:[|http://password.wilkes.edu] By answering a few security questions pre-loaded from your Wilkes account, you’ll be functioning in minutes without even having to contact the Help Desk.(Note: The only instance where you will still have to call the Help Desk is if your account is disabled for security reasons.) Published On: 9/21/2011

History 8Feb11 Update: Please note, you need to change your password for the Spring 2011 semester in order to access Moodle and Wilkes email system. If you are having problems, please contact Wilkes IT Support: 570-408-HELP (4357) (866) 264-1462  begin_of_the_skype_highlighting   (866) 264-1462  end_of_the_skype_highlighting Online: @http://servicenow.wilkes.edu/

9Dec10 Dear Campus Community, ITS is excited to announcement the launch of **ITS@Wilkes** on Facebook! Stay connected with what’s happening in the realm of information technology all around campus. The ITS department here at Wilkes is interested in continuing to find ways to better communicate our services and technology to you. We hope that you will find our Facebook page a great medium in which we can continue this conversation together. Go to **itsfacebook.wilkes.edu** to get connected today.
 * Find important links to Service-Now and other online IT resources.
 * Browse through discussion topics for common IT problems.
 * Read, post, or reply on our wall to get answers to an IT question or help out a fellow classmate.
 * Read important ITS announcements and see planned ITS maintenance events.
 * And much more...

Fall Semester 2010 Hello Everyone,

I thought I would address the problem many are having with their Wilkes email accounts. Many of the students I have contacted through coaching have replied to me that they are not using their Wilkes emails because they are full or have thousands of emails in them. If you remember, this was addressed at our in sevice during the summer. I have been advising them to delete the emails and then edit their accounts. This can be done by going to your profile and clicking on the tab labeled "edit profile". Here you will see a statement that should read "email enabled". You should click here to "disable" the email. This should prevent all responses from discussion forums from clogging your email. If we can get the word out to the students, maybe using their emails would not be as frustrating.

Margaret